Privacy Policy

Introduction

At Benjo, privacy is a cornerstone of trust and integrity. This Privacy Policy explains how TMM International Pty Ltd (“Benjo”, “we”, “our”, or “us”) collects, uses, and safeguards personal information through our websites, including www.benjoworld.com and across our associated brands such as Benjo and Benjo UGG Australia. Our commitment to privacy extends to all customers and visitors worldwide, including Australia, Asia, Europe, North America, and beyond.

By visiting our website, making a purchase, or otherwise interacting with us, you acknowledge and agree to the terms of this Privacy Policy.

Information we collect

We collect personal information to provide the products, services, and experiences you expect from Benjo. This includes your name, contact details, account information, and payment details when you make a purchase or create an account. We also collect order and delivery information to fulfil your transactions efficiently and provide after-sales support.

To enhance your online experience, we gather certain information automatically when you visit our website, such as device details, browser type, IP address, and browsing behaviour. This data is collected through cookies and analytics tools, including Google, Meta, and TikTok Ads, to understand how our website is used and optimise its design and functionality.

If you subscribe to our newsletters or marketing communications, we collect the information you provide to share news, promotions, and updates that may interest you. This includes preferences expressed through your account or marketing sign-ups.

How We Use Personal Information

Your personal information is used primarily to deliver a seamless and secure shopping experience. This includes processing payments, managing orders, providing shipping updates, and responding to enquiries or support requests. We also use the information to personalise your experience, improve our products and services, and communicate important updates about your orders or our policies.

With your consent, we may communicate with you via SMS or text messages to provide order updates, delivery notifications, or important account-related information. Marketing and promotional SMS communications are only sent if you have explicitly opted in. You may withdraw your consent for marketing SMS messages at any time by following the unsubscribe instructions in the message or by contacting us at cs@benjoworld.com. Transactional messages, such as order confirmations and shipping alerts, are considered essential communications and may be sent regardless of marketing preferences.

Additionally, we may use your information to send tailored marketing communications, product recommendations, and promotional offers through email, push notifications, or other channels, but only where you have consented. Our approach is to engage meaningfully without being intrusive. You always retain the right to update your communication preferences or withdraw consent at any time.

Disclosure of Information

We work with trusted partners who assist in operating our business and fulfilling our services. These include payment processors such as PayPal, Stripe, and Afterpay; logistics and shipping providers such as Australia Post and Wiseway Logistics; and technology partners including Google, Meta, TikTok Ads, and Mailchimp. These third parties are granted access only to information necessary to perform their specific functions and must process that information securely in accordance with applicable privacy laws.

Benjo may also share limited information with advertising and marketing partners to deliver personalised content, measure campaign performance, and improve our services. We do not sell personal information for financial gain. All disclosures are made transparently and with respect for your privacy.

International Data Transfers

As a globally connected brand, Benjo may transfer and store personal information in countries outside your residence, including Australia, the United States, and other locations where our service providers operate. We take appropriate steps to ensure that any international transfer is lawful and that your data remains protected through contractual safeguards and compliance with recognised privacy frameworks.

Legal Basis for Processing (EU and UK Users)

For users located in the European Union or United Kingdom, we process personal data under lawful bases defined by the GDPR. This includes processing necessary to perform a contract (such as completing a purchase), compliance with legal obligations, with your consent, or to pursue legitimate business interests, including maintaining and improving our services.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These include the right to access, correct, or delete the information we hold about you, restrict or object to certain processing activities, and request data portability. You also have the right to withdraw consent for marketing communications at any time. Requests to exercise these rights can be submitted by contacting us at cs@benjoworld.com, and we will respond in accordance with applicable law.

Cookies and Tracking Technologies

Benjo uses cookies and similar technologies to provide a secure, personalised, and seamless online experience. These small data files help our website remember preferences, manage shopping carts, analyse site traffic, and deliver relevant content. By using our website, you consent to the use of cookies, although you may disable them in your browser settings at any time. For more information, please refer to our Cookie Policy.

Data Security and Retention

Protecting your personal information is a top priority. We implement technical and organisational measures to safeguard against unauthorised access, loss, or misuse. While no system is completely impervious to risk, we continually review and improve our security protocols to ensure your data remains safe. Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations. Once no longer required, your information is securely deleted or anonymised.

Children and Age Restrictions

Benjo’s website and services are intended for individuals aged 16 years and older. We do not knowingly collect information from children under 16. If we become aware that information from a minor has been collected without consent, it will be deleted promptly.

Global compliance

Benjo upholds the highest standards of privacy across all regions where we operate. Our practices comply with the Australian Privacy Act 1988 (Cth), the GDPR in the EU and UK, the CCPA/CPRA in California, and major Asian frameworks including China’s PIPL, South Korea’s PIPA, Japan’s APPI, Singapore’s PDPA, and Hong Kong’s PDPO. Across all jurisdictions, we prioritise transparency, accountability, and respect for your personal information.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in technology, services, or legal requirements. The most recent version will be available on our website with the effective date clearly stated. We encourage you to review this Policy regularly to stay informed about how we protect your privacy.

trademarks

All trademarks, service marks, logos, product names, and brand identifiers displayed on this website, including Benjo, BenjoWorld, and Benjo UGG Australia, are the property of TMM International Pty Ltd or its affiliates, licensors, or partners. These marks are protected under national and international intellectual property laws. Nothing contained on this website grants any licence or right to use any trademark without prior written consent from TMM International Pty Ltd. Any unauthorised use may constitute infringement and expose the user to legal action.