Shipping policy

DELIVERY & RETURNS

GENERAL

Delivery issues must be notified in writing to benjoworld.com within 30 days of dispatched notification. Return requests are only applicable for items purchased on benjoworld.com

Benjo endevours to fulfil and ensure timely delivery. Responsibility is not held for parcel/s left at a premises or redirected after dispatch.

DISPATCH & FULFILLMENT

Orders are processed on Australian business days from between 9am and 4pm and are shipped within 3-5 business days. Please allow up to 7-10 business days during peak periods, promotional events, holiday seasons and major sales.

SAME-DAY DISPATCH (METRO AREAS)

Benjo offers same-day dispatch for eligible orders placed before 10:00 AM AEST, available in select metropolitan areas across Australia including Sydney, Melbourne, Brisbane, Adelaide, and Perth.

  • Applies to in-stock items only.
  • Subject to courier availability and capacity.
  • Customers will receive tracking updates once the order is confirmed and dispatched.

DOMESTIC SHIPPING (AUSTRALIA)

  • Free standard shipping is available for all orders over $200 AUD
  • Estimated delivery times:
    • Metro areas: 2–5 business days
    • Regional & remote areas
      : 5–10 business days
  • If no one is available to receive the parcel:
    • Up to three delivery attempts will be made on consecutive business days.
    • If the parcel remains undelivered after five days without contact, it will be returned to our warehouse.
  • Contactless delivery is available upon request. Please note: Benjo World is not liable for parcels signed for by individuals other than the named recipient at the delivery address (e.g. office reception or shared residences).

INTERNATIONAL SHIPPING

We ship worldwide to over 100 countries. All international shipments are sent DDU (Delivered Duty Unpaid):

  • Customers are responsible for any applicable import duties, taxes, and customs clearance fees.
  • Customs policies vary by country—please check with your local customs office before placing an order.
  • Cross-border shipments may be subject to inspection by customs authorities.
  • If a package is deemed undeliverable and returned, the customer will be responsible for all associated return shipping costs.